Terms and Conditions for Willow & Hearth Hair Studio

Welcome to Willow & Hearth Hair Studio located at 4502 Primrose Lane, Suite 3A, Bath, Somerset, BA1 3RQ, United Kingdom. These Terms and Conditions govern your use of our services and our online platform. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

Willow & Hearth Hair Studio offers a range of hairdressing and beauty services including, but not limited to:

2. Appointments and Cancellations

Appointments can be booked directly with our studio. We kindly request that you arrive on time for your scheduled appointment to ensure we can provide the best possible service.

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee or forfeiture of your deposit, if applicable.

3. Pricing and Payments

All prices for our services are listed in GBP (£) and are subject to change without prior notice. Payment is due in full at the time of service. We accept various payment methods, which will be communicated upon booking or inquiry.

4. Health and Safety

Your health and safety are of utmost importance to us. Please inform our stylists of any allergies, sensitivities, or medical conditions prior to your service, especially concerning hair colouring or scalp treatments.

For certain services, such as colouring, a patch test may be required at least 48 hours before your appointment. Failure to undergo a required patch test may result in the refusal of service for your safety.

5. Client Conduct

We expect all clients to behave respectfully towards our staff and other clients. Any abusive, offensive, or inappropriate behaviour will not be tolerated and may result in the refusal of service and future bookings.

6. Limitations of Liability

Willow & Hearth Hair Studio will make every effort to ensure your satisfaction with our services. However, we are not liable for any personal belongings misplaced or damaged on our premises. We are also not liable for any adverse reactions to products or services if you have not disclosed relevant medical information or allergies as requested.

7. Privacy Policy

Our Privacy Policy, which outlines how we collect, use, and protect your personal data, is available upon request at our studio. By using our services, you consent to our data practices as described in our Privacy Policy.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Amendments to Terms

Willow & Hearth Hair Studio reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be available at our studio. Your continued use of our services after any changes indicates your acceptance of the revised Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Willow & Hearth Hair Studio
4502 Primrose Lane
Suite 3A
Bath, Somerset
BA1 3RQ
United Kingdom

Phone: 01225 784 391